Bed and Breakfast Northumberland

Payment Details

For all bookings we require a 50% deposit payable by either credit/debit card, cheque, bank transfer or paypal. For all credit card transactions an additional charge of £2.00 will be added to the final amount. The final amount (50%) is payable on arrival. Prices are per room per night and include Full breakfast.

Cancellation

In the unlikely event of your booking being cancelled, we are entitled by law to charge for booked accommodation not taken up. If cancellation occurs within 14 days of arrival a cancellation fee of 50% of the total amount per room will be charged against the card details provided. Cancellation within 48hrs of arrival (or non-arrival or curtailment of stay) will result in the full amount (100%) being charged.

Non-availability

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival & Departure

Your accommodation is available to you from 3pm to 7pm on the day of arrival, unless otherwise arranged. Please be ready to leave your accommodation by 10.00am (11am weekends and Bank Holidays) on the day of departure, unless otherwise arranged. A fee of £15 per hour/per room is payable for any late checkouts.

Damages and Breakages

You are responsible for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest’s credit/ debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant.

Liability

We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Restrictions

Groups and parties

Although we openly welcome family and friend parties to enjoy our beautiful surroundings, Stag/hen parties and night club goers are strictly forbidden. If this is not disclosed when booking, we reserve the right to refuse accommodation with a non-refund policy.

Children

We welcome any children over the age of 10 years old.

Pets

We do not accept pets.

Photography

There are plenty of stunning photographic opportunities, from beautiful bedrooms to pretty gardens and historic trees. A surcharge of £150.00 is added to any Wedding Photography within the house and grounds. (Not applicable to Weddings held at The Grange)

Data

Any data gathered during the course of your booking may be held on computer. We execute appropriate protection of all personal information.